Return Policy

At BrookstoneUS, we believe that your satisfaction is as essential as the quality of our products—it’s part of our mission to simplify your life and ensure every experience with us feels effortless and inspiring. That’s why we offer a hassle-free 30-day return policy to make things right if you’re not completely happy with your purchase.

Our 30-Day Return Policy
You have 30 days from the date of delivery to request a return. To be eligible:
  • Items must be unused, unworn, with all tags attached, and in their original packaging.
  • Proof of purchase (like your order confirmation email or invoice) is required.
How to Initiate a Return
  1. Contact Us: Email us at: customerservice@brookstoneus.store. with your order number and reason for return.

  2. Receive Instructions: We’ll review your request and provide a return shipping label (if eligible) along with easy instructions.
    Note: Items sent back without prior approval will not be accepted.

     

Return Shipping Costs
  • For defective, damaged, or incorrect items: We’ll cover the return shipping costs with a prepaid label.
  • For all orders over $50: Enjoy free return shipping—no questions asked!
  • For other returns: Customers are generally responsible for return shipping costs unless otherwise stated.
International Returns
The process for international orders is the same. However, transit times may vary, and customers are typically responsible for return shipping costs, except in cases of defective, damaged, or incorrect items.

Damages and issues

We believe in delivering perfection. Please inspect your order upon delivery and contact us within 14 days if an item arrives damaged, defective, or incorrect. We’ll evaluate the issue and make it right with a replacement or refund, covering return shipping if eligible.


Exceptions / non-returnable items

Some items cannot be returned due to their nature, including:
  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized products (e.g., engraved or monogrammed items)
  • Personal care items (e.g., opened skincare or used grooming tools)
  • Hazardous materials (e.g., flammable liquids or gases)
  • Sale items
  • Gift cards
    Have questions about your specific item? Reach out—we’re here to help.

Exchanges

For the fastest resolution, we recommend returning the original item for a refund and placing a new order for your desired item. This ensures you get what you want without delay.


Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 5-10 business days. Note that processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since approval without receiving your refund, contact us at customerservice@brookstoneus.store.

European Union 14 day cooling off period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, no justification needed. As with other returns, items must be unused, with tags, in original packaging, and proof of purchase is required.

 

 * Contact Us: Email us at customerservice@brookstoneus.store with your order number and reason for return.
 * Receive Return Instructions: We’ll review your request and send you a return shipping label (if eligible) with easy-to-follow instructions.


Return Shipping Costs
 * For defective, damaged, or incorrect items: We'll cover return shipping costs and provide a prepaid return shipping label.

Free return shipping on all orders over $50! (Hassle-free returns for all orders over $50—no questions asked!)

International Returns
 * The return process for international orders is the same.
 * Please note that transit times may vary, and customers are generally responsible for return shipping costs, except for defective, damaged, or incorrect items.


Damages and Issues
 * Inspect your order upon delivery: If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
 * We’ll send a replacement or refund and cover return shipping if eligible.


Non-Returnable Items
 * Perishable goods (e.g., food, flowers, plants)
 * Custom or personalized products (e.g., engraved items or monogrammed apparel).
 * Personal care items (e.g., opened skincare products, used grooming tools).
 * Hazardous materials, including flammable liquids, gases, or items requiring special handling
 * Sale items
 * Gift cards


Exchanges
 * For a faster resolution, we recommend returning the original item for a refund and placing a new order for the desired exchange.


Refunds
 * Upon receiving and inspecting your returned item, we'll notify you of the refund approval status.
 * Approved refunds will be issued to your original payment method within 5-10 business days.
 *Processing times may vary depending on your bank or credit card provider.
 * If you haven't received your refund within 15 business days, please contact us at customerservice@brookstoneus.store.


EU 14-Day Cooling-Off Period:
For orders shipped to the European Union:
 * You have 14 days to cancel or return your order without any reason.
 * Items must be unused, with tags, and in their original packaging.
 * Proof of purchase is required.


Contact Us

For any questions or assistance with returns, email us at customerservice@brookstoneus.store. We’re here to ensure your experience is as seamless as our products, and we aim to respond within 24 hours.