Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@brookstoneus.store. Please note that returns will need to be sent to the following address: 444 Alaska Avenue, Suite #BBW227, Torrance, CA 90503
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@brookstoneus.store.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@brookstoneus.store.

At BrookstoneUS, we're committed to your complete satisfaction. If you're not entirely happy with your purchase, we offer a hassle-free 30-day return policy to make things right.

Eligibility
 * Items must be in their original condition: Unused, unworn, with all tags and original packaging intact.
 * Proof of purchase is required: Please retain your order confirmation email or invoice.

How to Initiate a Return
 * Contact Us: Email us at customerservice@brookstoneus.store with your order number and reason for return.
 * Receive Return Instructions: We’ll review your request and send you a return shipping label (if eligible) with easy-to-follow instructions.

Return Shipping Costs
 * For defective, damaged, or incorrect items: We'll cover return shipping costs and provide a prepaid return shipping label.

Free return shipping on all orders over $50! (Hassle-free returns for all orders over $50—no questions asked!)

International Returns
 * The return process for international orders is the same.
 * Please note that transit times may vary, and customers are generally responsible for return shipping costs, except for defective, damaged, or incorrect items.

Damages and Issues
 * Inspect your order upon delivery: If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
 * We’ll send a replacement or refund and cover return shipping if eligible.

Non-Returnable Items
 * Perishable goods (e.g., food, flowers, plants)
 * Custom or personalized products (e.g., engraved items or monogrammed apparel).
 * Personal care items (e.g., opened skincare products, used grooming tools).
 * Hazardous materials, including flammable liquids, gases, or items requiring special handling
 * Sale items
 * Gift cards

Exchanges
 * For a faster resolution, we recommend returning the original item for a refund and placing a new order for the desired exchange.

Refunds
 * Upon receiving and inspecting your returned item, we'll notify you of the refund approval status.
 * Approved refunds will be issued to your original payment method within 5-10 business days.
 *Processing times may vary depending on your bank or credit card provider.
 * If you haven't received your refund within 15 business days, please contact us at customerservice@brookstoneus.store.

EU 14-Day Cooling-Off Period:
For orders shipped to the European Union:
 * You have 14 days to cancel or return your order without any reason.
 * Items must be unused, with tags, and in their original packaging.
 * Proof of purchase is required.

Contact Us
For any questions or assistance, reach out to us at customerservice@brookstoneus.store. We're here to help and aim to respond within 24 hours.