FAQ

At BrookstoneUS, we believe in making your experience as seamless and inspiring as the products we curate. Below, we’ve answered some common questions to help you navigate your journey with us effortlessly. If you don’t find what you’re looking for, we’re just a message away!

What is BrookstoneUS?
We’re more than an online store—we’re a destination where innovation meets purpose. BrookstoneUS offers a thoughtfully curated range of high-quality products designed to inspire creativity, simplify your day, and add meaning to your life. Our mission is to deliver exceptional service and value that transforms the way you live, one exceptional item at a time.

• USA: 6-7 business days
• Canada: 5-6 business days
• UK: 9-15 business days
  We aim to get your items to you as smoothly as possible so you can start enjoying them sooner.

Yes! We believe in making things easier for you, so we offer free standard shipping on all orders.

How can I track my order?
Once your order is processed, you’ll receive a confirmation email with a tracking number. Use it on our website to follow your package’s journey—we want you to feel confident every step of the way.

How can I contact customer support?
Our team is here to help! Reach out via email:

ready to assist with the same care we put into curating our products.

Can I cancel or modify my order?
We understand plans can change. If you need to cancel or modify your order, contact us within 24 hours of placing it. Once the order is processed, changes may not be possible, but we’ll do our best to help.

Are your products high quality?
Absolutely. We believe quality is non-negotiable—each product is handpicked to meet our exacting standards, ensuring it inspires and enhances your life as intended.

What if my product arrives damaged or defective?
We’re committed to your satisfaction. If your product arrives damaged or defective, reach out to our customer support team within 14 days of receipt. We’ll arrange a replacement or refund based on your preference, making it right with ease.